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How do I retrieve the logging information of a charging station?
This step-by-step guide will help you to get a logfile from an Alfen charger.
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Where can I find the object number of my charging station?
This article informs the location to find the unique chargers ID.
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How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
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What is the return address of Alfen Charging Equipment?
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Can I convert a charging station from a model with a fixed cable to a model with a socket or vice versa?
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Can I have the fixed cable of a charging station exchanged (e.g. from 5 metres to 7.5 metres)?
This page gives the options to have a fixed charging cable replaced.
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How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?
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Where can I ask a question about the billing of a service call-out?
This page helps to find the information to raise a question on the costs of a repair.
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What are the warranty terms and conditions of Alfen's charging stations?
The article helps to find information on the warranty conditions for Alfen chargers.
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How do I submit a request to receive a service engineer on site?
This page informs how a site visit from an engineer can be requested.