How to get in contact with support

This page informs how and where to create a ticket for your question or issue.

This step-by-step guide will help you to get a logfile from an Alfen charger.

This page informs on the Request for Sign-up to receive credentials for the Alfen ACE Service Installer.

This page gives information on the Request for Information tickets.

This step-by-step guide will help you to create your first ticket with Alfen.

This step-by-step guide will help you to create your ticket with Alfen.

This article informs the location to find the unique chargers ID.

This article explains who can create service tickets.

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This page helps to find the information to raise a question on the costs of a repair.

This page informs how a site visit from an engineer can be requested.

Charging station not working? Find out what steps to take and who to contact for support with your Alfen charging solution.

This article describes the countries were Alfen can assist in an on site service visit.