In which countries can I receive an engineer on site through Alfen Service?
Overview
This article describes the countries were Alfen can assist in an on site service visit.
Coverage
Alfen has service partners in the following countries:
Alfen has service partners in the following countries:
- The Netherlands
- Belgium / Luxembourg
- Germany*
- France
- Austria
- Switzerland
- Spain
- Italy
- Norway
- Finland*
- Sweden
- Denmark
- United Kingdom
In all of these countries, a service engineer can come on site to repair your charging station.
How this works can be found in "How do I submit a request to receive a service engineer on site?"
In other countries, the general Carry-in warranty applies, whereby you can send the charging station back to our factory for repair.
How this works can be found in "How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?"
If you would like to have an engineer on site to have your charging station repaired, you can submit a service ticket via support.alfen.com.
Note that any repair request can only be requested by the registered chargepoint operator.