Coverage
Alfen has service partners in the following countries:

• The Netherlands

• Belgium / Luxembourg

• Germany*

• France

• Austria

• Italy

• Finland**

• Sweden

• United Kingdom

 
In all of these countries, a service engineer can come on site to repair your charging station.
How this works can be found in "How do I submit a request to receive a service engineer on site?"

In other countries, the general Carry-in warranty applies, whereby you can send the charging station back to our factory for repair.
How this works can be found in "How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?"
If you would like to have an engineer on site to have your charging station repaired, you can submit a service ticket via support.alfen.com.
Note that any repair request can only be requested by the registered chargepoint operator.

* For Eichrecht-compliant chargers, on-site service is performed by Eichrecht-certified engineers. If Eichrecht-calibration needs to be performed, additional costs of €160,- per socket are charged.
This calibration would be included with an on-site warranty. Any 3rd party costs (e.g. through authorities like “Eichbehörden”) are excluded and not covered by Alfen through any warranty contract. On-site Service on Eichrecht Products is only available in Germany.

** In Finland, if a charger is located more than 50 kilometers from the nearest Service Hub, a surcharge of €2,50 per additional kilometer applies