Support portal
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How to Request a New Backoffice Integration for Alfen Charging Stations
Provides instructions for Charge Point Operators (CPOs) on how to request the integration of a new backoffice system (backoffice preset) with Alfen chargin
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How to contact Alfen support
How to get in contact with support
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Request for Sign-up
This page informs on the Request for Sign-up to receive credentials for the Alfen ACE Service Installer.
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Request for Information Tickets
This page gives information on the Request for Information tickets.
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What information do you need to create a Service Ticket?
This step-by-step guide will help you to create your ticket with Alfen.
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Who can create Service Tickets?
This article explains who can create service tickets.
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How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?
This step-by-step guide will help you with [insert topic here]
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How do I submit a request to receive a service engineer on site?
This page informs how a site visit from an engineer can be requested.
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How do I check the status of a service ticket?
Instructions for how to check the status of a service ticket.
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How to reset the password using the password recovery code (PRC)
Instructions for how to reset password with the password recovery code (PRC)
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How to check the status of a case you submitted with Alfen
This page helps to get the current status of a case in the Alfen support system.
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How to Request a New Back Office Integration
Step-by-step guide to requesting a back office integration for Alfen charging stations via the Support Portal.
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What to do if your Alfen charging station is not working
Charging station not working? Find out what steps to take and who to contact for support with your Alfen charging solution.