Sometimes, a charging station needs to connect to a backoffice system that is not yet integrated with Alfen charging stations. In such cases, a 'backoffice preset' for the desired backoffice does not exist. This means charging stations cannot connect to the required backoffice system immediately upon activation.
To resolve this, you can submit a request for backoffice integration through the Alfen Service Portal.
- With an active account, click on 'Customer System Integrations' to open the request form.
- Open a 'Request for back office integration' ticket by clicking the button "Request for Backoffice Integration":
Alfen's experts will then proceed with carrying out the integration as well and as fully as possible.
Please take into account that they require technical information from you and that the rapidity of the integration process depends on this.
Provided the provision of information proceeds swiftly and there is a sufficient amount of capacity at Alfen, the entire process can be completed within one month.
| Note: It is always possible to set up a charging station manually after installation via the ACE Service Installer to connect to the desired back office. It is therefore not necessary that this already takes place at the factory. |