How can a feature license key be added to an Alfen charging station?
Overview
Before you can add a license key to a charging station, it is important that you have received this key from Alfen.
Under 'How do I order extra feature licenses for a charging station?' you can find out exactly how to do this.
Once you have received the license key from Alfen, you can activate it in the charging station in two ways:
Under 'How do I order extra feature licenses for a charging station?' you can find out exactly how to do this.
Once you have received the license key from Alfen, you can activate it in the charging station in two ways:
Locally via the ACE Service Installer
Use the Service Installer Setup (for NG platform), which can be downloaded from the ACE Service Installer pages..
Under 'How do I receive login details for the ACE Service Installer configuration tool?' you can find information on requesting an account.
Under 'How do I receive login details for the ACE Service Installer configuration tool?' you can find information on requesting an account.
- Make sure your laptop is connected to the internet and that your laptop is connected to the charging station.
- In the ACE Service Installer, go to the 'General' tab.
- Click on the 'Update license key' button at the bottom right.
The updated license key will now be requested from the Alfen Servers.
If successful, a pop-up message will be displayed:
The charger will reboot:
Sometimes the screen of the ACE Service Installer will need a refresh to show the updated information, simply jump to another tab and back to do so.
- You will now be able to see whether the functionality in question, which was first set to 'Locked', is now set to 'Unlocked' and that the new functionality has been successfully activated.
If the license key cannot be activated with this button because the internet connection does not work, you can also add the license key manually.
To do so, paste the license key you received from Alfen into the field 'Feature license key' and click 'Save'.
A manual re-boot may be needed.
Remotely via a back office
- Go to the Configuration tab in the back office.
- Change the 'License key' parameter by pasting the license key you received from Alfen into this field.
- Save the change and make sure it is sent to the charging station.
- Restart the charger (Hard reset) to activate the licenses.