Configuring a new Control Board (NG)
Overview
This step-by-step guide will help you to program a new Control Board that is installed in a charger using the NG-Platform.
It does not cover the physical change of the part.
Liability
Alfen ICU B.V. accepts no liability for defects and damage which result through use of the information in this manual.
For your own safety, you must read and obey the warnings and safety instructions contained in this manual. Only a qualified electrician may install this upgrade.
Alfen ICU B.V. shall not be liable in any way for any kind of damage, and the B2B Warranty for the product and the accessories shall not apply in the following cases:
Failure to comply with the instructions in this manual in general and with the operating conditions specifically.
External damage.
Installation, commissioning or faulty repair or maintenance by unqualified persons.
Use of spare parts not approved or manufactured by Alfen.
Warning
You can only enter the Device Object ID one time. If you enter an incorrect ID, the new Control Board is locked and can no longer be used.
For your safety, temporary put back the chargers cover when the network cable is connected to prevent from touching live parts inside the charger.
Applicable chargers
This instruction is only applicable for chargers that use Alfen's NG-Platform.
Eve Single S-Line
Eve Single Pro-Line
Eve Double Pro-Line
Eve Double PG-Line
Twin4XL
Eve Single S-Line / Pro-Line | Eve Double Pro-Line / PG-Line / Twin4XL |
Preparation
- You can only use a Windows computer with a working internet connection.
- Download and install Alfen's ACE Service Installer software
- Request an ACE Service Installer account via support.alfen.com
(Go to ‘Charging Equipment Support Portal’, ‘Manage your services’, ‘Request for Sign-up’) - If you still have access to the original Control Board, note the settings as these might have been adjusted manually
(Object number, Power Settings, Load Balancing, Backoffice preset etc.). - You know the Device Object ID. This ID is shown on the label on the bottom of the charging station and starts with ACExxxxxxx or xxxxxRxxx.
Connecting to the charger
Connect the charger to your computer.
There are two options to connect the Ethernet cable to the charging station and to the computer:
Connect the Ethernet cable to the Ethernet port on the Control Board.
You must remove the cover from the charging station for this option.
Connect the Ethernet cable to the same router to which the station is connected.
This will only work when your charger already has a connection to the same network.
Configuration
Switch on power to the charging station
The charging station boots up. When the station is ready to configure, the following indication is shown:On a station with a display, the Alfen logo is shown, and the station name is AL1000.
On a station with LEDs, the LED is white.
Start the ACE Service Installer software
Login to the software with your ACE Service Installer account
Click Ok
On the Charging Station overview, click on the station with the name: ‘AL1000’.
Note: a new Control Board will always show as ‘AL1000’ and ‘eve-dual-unknown’ at first.
The password dialog appears.
On the password dialog, log in:
User level: Secure Service Access
Password: 123456789=
Click OK
The Object ID dialog appears.
On Device Object ID dialog, enter the Device Object ID (ACExxxxxxx or xxxxxRxxx).
Click OK
On the confirmation dialog, click OK
On the initialization dialog, click Cancel.
We Cancel the initialization at this stage so you can first set your own Custom password otherwise the second password from the Alfen Webshop will be programmed.
This means you are the only person that knows the new password that will be programmed.
We strongly advise to save the password locally and copy/paste this in step 11 of this instruction.Click the new charger that appears in the charger overview
- Click the General tab, ‘Station Password’.
Click the ‘Change password’ button on the bottom of the screen
Enter a self-chosen password that matches the requirements.
Be sure to save this password for future use!Click OK
The ACE Service Installer confirms the password has changed.
On the ‘General’ tab, now click the ‘Factory Defaults’ button on the bottom of the screen.
The charger will now retrieve the configuration as used during production from the Alfen FTP-server.
Note that an active internet connection is needed on your laptop to do so.Confirm that you want to set the charger to factory default by pressing ‘Yes’.
Wait for the station to reboot several times.
Note: The charger receives some information from the Alfen servers, reboots,
then receives more information.Depending on the configuration, you may need to accept the reset of the displayed logo:
When the station has rebooted, 2 scenarios can occur:
The Charging Station window appears
Click on the station with the name AL100 to show the password dialog.The password dialog appears.
On the password dialog, log in:
User level: Owner
Password: Use the password you have set in step 11
Click OK
Two scenarios can occur:The default settings dialog appears. Go to step 19.
The incorrect password dialog appears. Go to step 18.
If the incorrect password dialog appears you have entered an incorrect default password.
Click OK and return to the password dialog.
If the Timeout dialog appears, click Cancel.
This screen can appear more than one time.
The station is now set to the default factory settings.
Click OK
The newly installed Control Board retrieved the settings as they were when the charger left the Alfen Factory. Any changes that have been made later to this configuration must now be entered again. You can use the settings that you have noted in the Preparation step of this instruction.
Finish
Test the charging station and the backoffice connection to make sure that the station functions correctly.
Dispose of the old controller board in accordance with WEEE regulations.
Download PDF version
We have created a PDF-version of this page that may be convenient as a manual to keep at hand for your convenience.
It is attached to this knowledge article.