Are you unsure who to contact for support with your Alfen charging station? The right contact depends on whether you’re using a public or private installation.

Using a public charging station?

These are managed by an external party. You’ll find the operator’s phone number on a sticker on the charging station. If the sticker is unreadable or missing, contact your charge card provider (their contact details are usually on the card or in the app) or your municipality. They can help you identify the correct operator.

Using a home charging station (private installation)?

Who to contact depends on where you purchased the charging station:

• Via a leasing company: contact your leasing company.
• Via an installer: contact the installer who installed the charging station.
• Via an (online) retailer or webshop: contact the seller.

Not sure where you bought the charging station?

• Check your invoice or proof of purchase.
• Still unsure? You can contact us directly via the chat function on our service portal.

Frequently Asked Question

Question: How do I know if my charging station is public or private?

If the charging station is on your own property or driveway, it is a private installation.
If it is located in a public area or shared parking facility, it is likely a public charging station.