How to Request a New Back Office Integration

Overview

In some cases, a charging station needs to connect to a back office system that has not yet been integrated with Alfen charging stations. If no predefined ‘back office preset’ exists for the required system, charging stations cannot connect to it immediately upon activation.

To address this, you can submit a back office integration request through the Alfen Support Portal.

Follow these steps:

1. Log in to your Alfen Support Portal account.

2. Select 'Manage Your Services'.

3. Select 'Request for Back Office Integration'.

4. Select 'Request for Back Office Integration' again to create a new ticket.

5. Fill in the form with all necessary details and submit the ticket.

Once submitted, Alfen’s experts will work to implement the integration as efficiently and comprehensively as possible.

Important Considerations

• You will need to provide technical information, which directly impacts the speed of the integration process.
• If all required information is provided promptly and sufficient capacity is available at Alfen, the integration can typically be completed within one month.

Note:
A charging station can always be manually configured after installation via the ACE Service Installer to connect to the desired back office. Therefore, factory pre-configuration is not required.