Backoffice
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How do I change the Backoffice of a charging station?
This page directs to detailed pages with specific instructions on how to change the backoffice preset.
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How do I grant access to a charging station with a charge pass in ICU Connect?
This article describes how a charge pass can be added to ICU Connect.
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How do I find the hidden ID of a charge pass in ICU Connect?
This article describes how the hidden ID of a charge pass can be found in ICU Connect.
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How can I allow guest use at the charging station so that others can use the charging station (for a fee)?
This article explains to options to allow others to charge their EV on a charger.
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How can I change the logo on the display of the charging station via the back office?
This article explains how a personized logo can be uploaded to the charger.
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How can I remotely unlock a charging cable in ICU Connect?
This step-by-step guide will help you with unlocking a charging cable via the ICU Connect backoffice.
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What does a 'pool' or 'group' stand for in ICU Connect?
This article explains the pool option in ICU Connect.
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What is the difference between the ACE Service Installer configuration tool and ICU Connect back office?
This article explains the difference between the ACE Service Installer and the ICU Connect backoffice.
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What are the different statuses of the 'socket' in ICU Connect?
This article provides information on the different statuses a socket can have.
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How do I set the opening hours of a charging station in ICU Connect?
This step-by-step guide will help you setting up opening hours for your charger via the ICU Connect backoffice.
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How do I export charging station transactions from ICU Connect?
This step-by-step guide will help you with exporting an overview of the transactions on your charger from ICU Connect.
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How do I add a charge pass to a pool in ICU Connect?
This instruction will help you to add a charge pass to a pool in the ICU Connect backoffice.
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How do I cancel an ICU Connect subscription?
This page informs how to end an ICU Connect subscription.
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Changing the Backoffice of a charging station with FW5.8.1 or lower
This step-by-step guide informs how to change the backoffice for chargers on fw5.8.1 or lower.
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Changing the Backoffice of a charging station with FW6.0 or higher
This step-by-step guide informs how to change the backoffice for chargers on fw 6.0.0 or higher.
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How do I change the configuration of a charging station in ICU Connect?
This step-by-step guide informs how settings on a charger can be changed via the ICU Connect backoffice.
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How do I configure charging stations via the back office?
This step-by-step guide will help you to configure a charger via a backoffice.
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Understanding Autocharge on Alfen charging stations
Learn what Autocharge is, how it works, and why it's a seamless alternative to RFID cards for EV charging with Alfen stations.
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Requirements to enable Autocharge on Alfen charging stations
Discover the hardware, software, and back-office requirements to activate Autocharge on Alfen charging stations.
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Changing Back Office with Firmware 6.0 or Higher
Instructions for changing the back office on chargers with firmware 6.0+, including network profiles, certificates, and troubleshooting.