New users can sign up to Eve Control on their own through the Azure AD B2C login page. What happens after sign-up depends on whether your organisation already exists in Eve Control.

1. Sign up
On the Eve Control login screen, click Sign up. Provide an email address and create a password. Azure AD B2C handles verification (email confirmation) and password policy.

2. Create your organisation and start using
If your organisation does not exist in Eve Control yet, you create it as part of onboarding and become its first Organisation Admin. You can start using Eve Control straight away — claim chargers, create locations, manage tokens, and invite colleagues.

3. If your organisation already exists
If an organisation matching your details already exists and it has an Organisation Admin, you will see a Request Access button. Clicking it sends an access request to that admin, who can approve it by assigning you a role (see section 20). On your next login after approval, you land on the dashboard.

If the organisation already exists but does not have an Organisation Admin yet, you will instead see a message asking you to contact Alfen support so access can be set up for you.

Password reset: The Azure AD B2C login page offers a self-service password reset link. This does not affect the user’s organisation or role — only their authentication credentials.