All existing Alfen customers and contacts have been synchronised to Eve Control and are in an onboarding state. No admin has been designated yet. Any user in the organisation who logs in is guided through a flow to collectively elect the organisation admin(s). This ensures that the organisation itself decides who takes administrative control.

1. Log in during onboarding state
When a user from an organisation in onboarding state logs in, they are redirected to a dedicated screen rather than the dashboard. The screen explains the situation and invites the user to nominate one or more organisation admins.

2. Select the organisation admin(s)
The user selects one or more colleagues from the list of users in the organisation to become the Organisation Admin(s). The selection is submitted, and the chosen users are immediately granted the Organisation Admin role.

3. All users in the organisation are notified
After the admin selection is submitted, every user in the organisation receives a notification informing them of the decision — who was chosen as admin and by whom. Each user has the option to revoke the selection if they believe it was made in error. Once the onboarding state is resolved, all users land on the dashboard on their next login.

Note: All existing Alfen customers and contacts have been synchronised to Eve Control and placed in onboarding state automatically. If your organisation is stuck in onboarding state or you have not received a notification you expected, contact Alfen support.