When a user belongs to an organisation but has not been given a role yet, they cannot use the application. Instead, after they log in they land on a dedicated Request Access page. This is the flow for new users joining an organisation that already exists in Eve Control.

For the requesting user

1. Log in for the first time
After you sign up, if your organisation already exists in Eve Control you will be redirected to /request-access automatically when you log in. Trying to navigate to other pages (Locations, Charging Stations, Dashboard) will send you back here until you have a role.

2. Submit an access request
The page shows the name of your organisation and a button to submit an access request. After clicking it, the page updates to show that a request is pending. Wait for your organisation admin to review it.

For the organisation admin

1. See pending requests
Pending requests appear in the Users page of your organisation. Users awaiting a role are highlighted; you can also see them on the organisation’s user list.

2. Approve by assigning a role
Open the user and edit their roles — assign at least one organisation role (e.g. Organisation User, Organisation Technician, or Organisation Admin). The next time the user logs in they will land on the dashboard instead of the Request Access page.

3. Deny by removing the user
If you do not want to grant access, remove the user from the organisation. The user can no longer log in to the organisation and can be re-added later if needed.