How to check the status of a case that was submitted in the Alfen support system

Overview

Alfen uses a ticketing system to register questions and repair-requests.
This helps to direct the question to the correct teams for assistance and ensures follow up.

To check the status of a earlier entered case, please follow below steps.

Note that cases can only be accessed by the party that created the case.

Customers who want to check the status of a case submitted by their Charge Point Operator (CPO) are advised to contact them directly.
 

To check the status of a case

As the creator of the case (or you are linked to the chargepoint operator that created the case)

• Visit the Alfen portal on https://support.alfen.com/
   

• Login if needed
   

• Click the 'My Support' button on the top
   

• Click 'Cases'
  
   

• An overview with existing cases for your organization is now displayed
  
   

• Locate the case you are looking for in the list of by entering the case number in the search box on the the top.
  From here you can also create a new case or export the list of existing cases.
   

• The actual status is displayed on the right-side of the screen.
   

• In case you want to see more detailed information, click on the case-number to open it.
   

• Here you can also respond in in the event we requested more information from your side.
  (As in the example above where the case-status is 'Waiting for Customer Feedback').