How to check the status of a service ticket
Overview
When you submit a support ticket through the support portal or send a request via email that we convert into a case, you’ll receive a notification email with a case number. This case number, which looks like CAS-XXXX, is what you’ll need to check the status of your request. Please note, you can only check the status if you are the one who submitted the request.
Here are the instructions for how to check the status of your request:
If you submitted the request via our support portal
- Login to the support portal at https://aceservice.alfen.com.
- Under 'My Cases' you will find all relevant information, like the status.
- No account yet for our portal https://aceservice.alfen.com? Just click 'Sign up now' below the login screen to create one. After loggin in, click on "My Support" to view your ticket.
If you are not the submitter of the request
Please contact the person who submitted the service ticket to get more information.