Views:
How can I enable the Secure Service Access on a charger using the ACE Service Installer?
 
Overview
This article explains how Secure Service Access (SSA) can be enabled on an Alfen charger.
 
What is Secure Service Access?
We have a more information on this option on our page 'What is SSA?'
 
How to activate SSA using the ACE Service Installer
Please follow below steps to activate the SSA-option on your charger.
  1. Make sure you are using the ACE Service Installer program with version 3.5.1 or higher.
    Update your current version or download the application from alfen.com/downloads.

     
  2. Open the ACE Service Installer and log-on to the charger.



     
  3. In the ‘General’ tab, click on ‘Station password’ in the menu on the left:


     
  4. Tick the checkbox ‘Enable Secure Service Access’ to allow an Alfen engineer to gain access using the SSA-code generated by Alfen.
     
  5. Click ‘save' on the bottom of the page.
     
  6. Click 'Yes' to confirm you want to enable the SSA-option.

 
 
In case Secure Service Access is NOT enabled, an engineer will be unable to log-in to the charger for testing, configuration or repair activities by using the SSA-code provided by Alfen.
To allow service in this situation, the default/owner password must be provided when the engineer attends the site or the charger is send to Alfen for repair.

 

Keywords: Secure, Service, Access, Password, Engineer, ASI, Installer