Views:

 

What is Secure Service Access?
We have a more information on this option on our page 'What is SSA?'

 

How to activate SSA using the ACE Service Installer

Please follow below steps to activate the SSA-option on your charger.

  1. Make sure you are using the ACE Service Installer program with version 3.5.1 or higher.
    Update your current version or download the application from our ACE Service Installer page
     

  2. Open the ACE Service Installer and log-on to the charger.



     

  3. In the ‘General’ tab, click on ‘Station password’ in the menu on the left:


     

  4. Tick the checkbox ‘Enable Secure Service Access’ to allow an Alfen engineer to gain access using the SSA-code generated by Alfen.
     

  5. Click ‘save' on the bottom of the page.
     

  6. Click 'Yes' to confirm you want to enable the SSA-option.

 

 

In case Secure Service Access is NOT enabled, an engineer will be unable to log-in to the charger for testing, configuration or repair activities by using the SSA-code provided by Alfen.
To allow service in this situation, the default/owner password must be provided when the engineer attends the site or the charger is send to Alfen for repair.

 

Keywords: Secure, Service, Access, Password, Engineer, ASI, Installer