What are the warranty terms and conditions of Alfen's charging stations?
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Before July 1, 2025: For EV Chargers delivered before 1 July 2025, Alfen warrants that the EV Chargers are free from defects for a period of twenty-four + three (=27) months.
Between July 1, 2025 and October 31, 2025: For EV Chargers delivered between July 1, 2025 and October 31, 2025, Alfen warrants that the EV Chargers are free from defects for a period of thirty-six (=36) months.
On or after November 1, 2025: For EV Chargers delivered on or after November 1, 2025, Alfen warrants that the EV Chargers are free from defects for a period of thirty-six + three (=39) months.
Each from the date of loading the EV Chargers for transport from the Alfen factory.
A standard Carry-in warranty applies to Eve Single S-Line (DE), Eve Single Pro Line (DE), Eve Double Pro Line (DE) and Twin chargers. A standard On-site warranty applies to Eve Single Plus and Eve Double Plus chargers.
Country List On-Site service by Alfen is only available in the countries listed below. For on-site service visits for chargers without on-site warranty call-out charges apply as listed below. For chargers with on-site warranty, no call-out fee will be charged as long as the failure is covered by the warranty.
Country
Call out fee 2026 (excl. Labour)
Labour (per 30 minutes)*
Netherlands
€ 165,00
€ 70,00
Belgium / Luxemburg
€ 185,00
€ 75,00
Germany**
€ 220,00
€ 85,00
France
€ 235,00
€ 80,00
Austria
€ 225,00
€ 75,00
Italy
€ 185,00
€ 70,00
Finland
€ 300,00***
€ 60,00
Sweden
€ 315,00
€ 70,00
United Kingdom
€ 220,00
€ 65,00
A minimum of 30 minutes of labour per ticket applies. Not applicable if failure is covered by warranty
** For Eichrecht-compliant chargers, on-site service is performed by Eichrecht-certified engineers. Eichrecht calibration is included for chargers with On-Site warranty as long as the failure is covered by this warranty. For chargers without on-site warranty, additional costs of €160,- per socket apply if Eichrecht-calibration needs to be performed.
*** In Finland, if a charger is located more than 50 kilometers from the nearest Service Hub, a surcharge of €2,50 per additional kilometer applies
ARP and Carry-in compensation
For chargers with an on-site warranty:
ARP-customers can claim an ARP-compensation for repairs done within the scope of the ARP program.
If a charger with an on-site warranty is shipped back to Alfen for a carry-in repair, customer will receive a carry-in compensation as long as the failure is covered by the warranty.
ARP-compensation and Carry-in compensation amounts per country/region can be found in the table below. Alfen reserves the right to modify the compensation amount, at its sole discretion.
