What should I do if a charging station loses connection to the Smart Charging Network?
This page will help in case a charger is losing the connection to a Smart Charging Network.
If a single charging station is losing connection to the other charging stations within an SCN, the charging station will fall back to the set SocketSafeCurrent per socket.
If this occurs, the Livelog tab in the ACE Service Installer will show an error message as follows: Lost connection with other socket (id: [socket id])!.
If this occurs, please check:
- Is the Ethernet cable in a good condition?
Tip: use an Ethernet cable tester to check the condition of your cable.
Or test the LAN by pinging the charging stations via the CMD console on the computer.