How do I know when the charging station I sent back to the factory for repair (Carry-in) will be returned?
Overview
The following procedure applies when you send a charging station to Alfen's factory for repair:
- You will receive a message when the charging station is received at Alfen.
- After registration of the charging station an estimate will be made for the possible costs for the repair.
This applies when the warranty period of the charging station has expired or when a repair is out of warranty.
- Once you have agreed to the possible costs, we strive to have the charging station repaired within 5 working days.
After repair, the charging station will be returned to you. You will receive a message with a schedule when the charging station has been picked up by the carrier.
It depends on the carrier when you will receive the charging station back.