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If you want to return a charging station to Alfen to be repaired, please submit a 'Request for Service' ticket at support.alfen.com.
For further instructions please view How do I return a charging station to have it repaired in Alfen's manufacturing facility (Carry-in)?

After we have processed your request, you will receive a RMA with detailed instructions and you will be asked to return the charging station to the Alfen factory for repair. 
Please make sure that you also supply the password and/or enable SSA in the Backoffice application. 
You will receive shipping instructions and a RMA (Return Material Authorization) form via the ticket.

Please note that a charger send for Carry-in must always be accompanied by a RMA form.

Never send a charger without a RMA as different repair centers are in use and the specific address to be used is mentioned in your RMA document.

 

 
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