This guide provides step-by-step instructions for the transfer of the management of your charger(s).
In order to raise a ticket on a charger, the charger has to be linked to your Service Operator organization.
If you don’t know what a Service Operator is, you can raise an administrative question here, please mention the unique serial number from the bottom of the charger (ACExxxxxx or 12345R678).
In some instances, for instance if chargers are exchanging owners, it is important to provide this information to Alfen as well in order to gain the option to raise service requests. This is possible through a request for charger management transfer in the Support Portal.
Raising a request for charger management transfer.
Please follow the next steps in order to raise a request for charger management transfer:
Log in to the service portal. Don’t have an account yet? Create an account if you do not have one yet.
You should find a similar page as displayed below, note that the available options vary depending on your account
Click ‘Go to Charging Equipment Support Portal’.
- After logging in you will see the following screen. Click on “Manage your services”.
Again, the available options may vary depending on your account.
- Select ‘Single Asset Transfer'
Select the right account, fill in the unique charger ID, accept the Terms and conditions, accept the Personal Data and Cookies and click on ‘Submit’
- To see your request in the portal go to My Support/Asset Transfers
- In the overview you can see the request(s), the status and the current owner.
A request for permission to transfer the charger to your account is sent to the current owner.
After the approval, the asset will be added to your account.