Connect a Primary Backoffice

Every charger you claim is automatically connected to Eve Control — that connection is not shown in the Backoffice tab and you cannot remove it. If you also want to forward the charger’s OCPP traffic to a third-party Charge Point Management System (CPMS), you can connect one additional backoffice: the primary backoffice. The primary backoffice is responsible for authorising charge cards, handling transactions, and other CPMS operations, while Eve Control continues to provide visibility and management.

1 Open the Charger’s Backoffice Tab
Navigate to Charging Stations, click on the charger, then select the Backoffice tab. If no primary backoffice has been set, the tab is empty.

The Backoffice tab when no primary backoffice has been set yet
 

2 Click “Set primary backoffice”
 

Click the Set primary backoffice button. A dialog opens with a dropdown showing every backoffice you have access to (your organisation’s own private backoffices, and any public backoffices Alfen has published). The dropdown also contains a special entry Define new backoffice....

The “Set primary backoffice” dialog
 

3a Option A — Pick an existing backoffice
 

Choose a backoffice from the dropdown (for example a public CPMS published by Alfen or one you previously created) and click Select. The charger will start forwarding traffic to that system.

Selecting an existing backoffice from the dropdown
 

3a Option B— Define a new backoffice (self-service)
 

If your CPMS is not in the dropdown, select Define new backoffice.... Fill in a Name and the URL of the new backoffice (for example ws://your-cpms.example.com/ or the wss:// equivalent for TLS), then click Create. The backoffice is added to your organisation’s list and connected to this charger as the primary.

Self-service definition of a new private backoffice

Backoffices you create this way are private to your organisation and can be reused for other chargers you own.

4 Verify the Connection
The chosen backoffice now appears in the Backoffice tab. To swap it for a different one, remove the current entry (trash icon, confirm by typing delete) and repeat the steps above.

The chosen backoffice is now linked as primaryThe chosen backoffice is now linked as primary