Your Alfen charging station comes with a standard 27-month factory warranty. You report a malfunction to your installer. They will contact Alfen and, if necessary, arrange shipment for repair.

If the device needs to be sent to Alfen for repair:

• Shipping costs to Alfen: at your expense.
• Shipping costs after repair: covered by Alfen.

Outside the warranty period, costs for parts and labor may apply. Dismantling and shipping of the charging station should be arranged in consultation with your installer or supplier.

Frequently Asked Question

Question: What kind of warranty does my Alfen charging station have?

Answer:

• Your Alfen charging station includes a 27-month carry-in factory warranty.
• Repairs are handled via your installer, who coordinates with Alfen.
• Shipping to Alfen is at your expense; return shipping is covered by Alfen.