How to check if the charging station is connected to the back office via the Ace Service Installer
Overview
This page provides step-by-step instructions that helps to check if a charger is successfully connected to a back office.
We will use the ACE Service Installer for this.
We will use the ACE Service Installer for this.
How to check
Checking the connection can be done following these steps:
- Connect the charging station to your laptop/computer using a ethernet (UTP) cable.
- Launch the ACE Service Installer and log in.
- Open the 'Live monitoring' tab.
- Select 'States' from the menu on the left.
- Check the 'OCPP Boot notification state' under 'Generic states'.
What does the status mean?
- ACCEPTED
The charging station is connected successfully to the back office.
- AWAITING_REPLY
The charging station has not received 'Pending' or 'Accepted/Completed' back from the back office yet.
Wait for response from the back office.
- COMPLETED
The charging station sent a boot notification and the back office responded with 'Accepted'.
N/A, charging station is online.
- NOT_SENT
The charging station was unable to send boot notification to the back office (yet).
Check the Internet connection, or give the charger some time to build the connection after it has been rebooted.
- PENDING
The charging station sent a boot notification and the back office responded with 'Pending'.
Wait until the back office accepts the boot notification.
- REJECTED
The charging station sent a boot notification and the back office responded with 'Rejected'.
Please contact the back office supplier.