A charging session is started after a cable and vehicle have been connected properly and the transaction is authorized via Plug & Charge or RFID.
If you are unable to start a charging session, please check the following:
Is the charging cable connected properly?
Make sure the charging cable on both the car and the charging station side is inserted correctly and deep enough.
Disconnect the charging cable on both sides, reinsert the plugs with the necessary force and try to start session again.
Is the charging cable connected properly?
The ID (charge pass/RFID or Plug & Charge ID) must be authorized (valid) to be able to start a session.
Depending on the configuration of the charging station, the ID must be set as valid locally or in a back office.
See "How to add an additional charge pass to the charging station?"
Is the charging station available and not in error status?
Check if there is a red light or an error code in the display.
See "What do the error codes on the display of the charging station mean?" for the causes of several error codes.
If the charging station is connected to a back office?
Is the charging station set to 'available' in the back office?
For instance, the charging station may be reserved or be set to 'unavailable'. Check this in the back office.
Are the causes mentioned above ruled out and are you still unable to start a session?
Please contact the Chargepoint Operator of the charging station.
As Chargepoint Operator, please submit a 'Request for Service' ticket via support.alfen.com.
Please supply as much relevant information as possible, such as an error code on the display or logging of the charging station.
See "What information do you need to create a Service Ticket?" for more information on submitting a ticket.