Is your laptop connected to the internet, but still cannot use the functions such as updating the license key or downloading the newest firmware and settings files? 
Then likely the internet access is restricted and it is not possible to reach Alfen's update (ftp) server. 

Please check:

• Is Windows Defender Firewall blocking access to Alfen's update server?
  Open Windows Defender Firewall, go to Advanced settings and make sure the (Inbound/Outbound) connections for the ACE Service Installer are allowed.
   
• Is another firewall blocking access to Alfen's update server (port 21)?
  Please allow access or disable the firewall. For further support, please contact your IT administrator.