• Is the charge pass that is used supporting NFC?
  Not all charge passes support NFC, for example Leasepasses from some paid providers.
  Did the charge pass work before or check the station with another charge pass.

• Is this charging station set up to authorize passes with RFID reader?
  Check the Authorization method in the settings and make sure that it is not set to Plug & Charge.

• Check whether the pass reader actually does not work, or whether only the chargepass does not work.
  Does the charging station read other passes? Then presumably the charge pass is defective.
   
• Do you not notice any activity from the charging station (in the form of a sound, LED light or notification on the display) when offering a charge pass?
  Then check if the connector of the pass reader is correctly fitted (the charging station must be opened for this).
   

​​​​​​​Have the solutions mentioned above not been helpful?
Please submit a 'Request for Service' ticket via support.alfen.com.