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Changing the Backoffice of a charging station with FW5.8.1 or lower
 
This step-by-step guide informs how to change the back office for chargers on fw version 5.8.1 or lower.
 

THE INSTRUCTIONS BELOW ARE ONLY APPLICABLE FOR NG-FIRMWARE FW5.8.1 OR LOWER.

IF YOU HAVE FIRMWARE FW6.0 OR HIGHER, CLICK HERE. 

 
 
On site using the ACE Service Installer.
A charging station can be configured locally using a Windows laptop.
 
In order to configure the charging station, you need the ACE Service Installer software, which can be downloaded from alfen.com/downloads.
Under "How do I receive login details for the ACE Service Installer configuration tool?" you can find information on requesting an account.
 
Back office changes via the ACE Service Installer:
 
  1. Go to the 'Connectivity' tab.
     
  2. Open the 'Back office preset' list.
     
  3. You can choose an option from the list of preset back offices.


     
  4. Is your back office not listed here? In that case, you could configure your back office manually via <Manually enter backend settings>
     
  5. Select the appropriate 'Connection method', depending on how the charging station is connected to the internet.
     
  6. Under 'Protocol', select the OCPP version with which the relevant back office communicates.
     
  7. Click on 'Save' in the bottom right.
     
  8. Restart the charging station, if it does not initiate this itself.
     

 

Remotely by changing the configuration parameters via a back-office system.

If you change the back office of a charging station which connects to a back office via SIM card connection, you will have to change the SIM card of the charging station on site. Making changes remotely is not possible in that case.

Back office changes via the current back office system:

  1. Open the page in the back office where the changes in the configuration can be made.
    The following configuration parameters are applicable to the migration of a charging station:
    - BackOffice-URL-wired (if connected wired)
    - BackOffice-Path-wired (if connected wired)
    - BackOffice-URL-APN (if connected via SIM card)
    - BackOffice-Path-APN (if connected via SIM card)
    - Network- APN-Name (if connected via SIM card)
    - APN-Password (if connected via SIM card)
    - APN-User (if connected via SIM card)
     
  2. Fill in these fields with the appropriate details.
     
  3. Please ensure that the changes are saved properly.
     
  4. Give the charging station a hard reset in case it does not initiate a restart by itself
     
  5. If everything has been entered correct, the charging station will not come online on the ‘old’ back office anymore, and should be online in the new back office.

 

When changing these settings, it is important that the charging station is not restarted in between, but only after the full configuration has been adapted. This is because there is a slight risk that not all parameters have been adapted and the charging station goes offline. In case this happens, the configuration can only be changed on site.
 
Keywords: Backoffice, Firmware, Preset, NG